Successfully Integrating Parting Pro into Your Funeral Home Team
In the funeral industry, making the decision to introduce new processes and tools like Parting Pro can be a game-changer for your establishment. However, it's not just the initial decision-makers who play a crucial role in its success. In fact, it's your entire team that needs to be on board to ensure a smooth transition and reap the benefits of this innovative tool. By following these strategies below, you can ensure that your entire team embraces this new tool, ultimately leading to a more efficient and effective funeral home operation.
Understand Your Team's Needs
Before introducing Parting Pro, it's essential to sit down with your team members who handle tasks such as answering phones and working with families. Ask them about the current shortcomings in your existing processes and tools. Perhaps your establishment relies heavily on paper documentation, leading to communication issues and lost information. By involving your team in identifying these flaws, you not only make them feel valued but also demonstrate how Parting Pro can address these specific needs.
Value Their Input
Team members are more likely to embrace change when they feel that their opinions and input matter. Let them know that their insights into the current process and their concerns about potential errors are essential. Emphasize that their feedback played a crucial role in the decision to implement Parting Pro, making them feel invested in the transition.
Acknowledge the Learning Curve
Change can be daunting, especially in an industry where perfection is highly valued. Many team members may fear making mistakes that could have significant consequences. Address this concern by acknowledging the learning curve associated with Parting Pro. Assure your team that you understand there will be errors and that you will provide a grace period during which they can adapt without fear of reprimand.
Set Realistic Expectations
To further ease your team into the transition, establish a realistic timeline for them to become comfortable with Parting Pro. A typical timeframe could be 90 days, during which you expect them to become proficient with the system. By setting clear expectations and showing your commitment to their learning process, you build trust and reduce resistance.
Maintain Communication
As you begin implementing Parting Pro, it's crucial to stay in close contact with your team. Assign a team member as the “Champion of Change” staff member. They will be responsible for keeping everyone informed and addressing any concerns. If you notice team members who are struggling or resisting the new system, take proactive steps to help them, such as scheduling refresher training or one-on-one sessions with Parting Pro Client Success team.
Emphasize the Decision
Finally, reinforce the fact that implementing Parting Pro is not optional but a strategic decision your establishment has made. Make your team feel like active participants in this decision-making process, and stress the benefits it will bring to both them and the overall success of the funeral home.