We want pricing with Parting Pro to feel straightforward and predictable. This guide explains how subscriptions work, how cases are counted, how billing is handled, and how to understand the invoices and receipts you receive.
What Is Considered a Case
A case is any record created in Parting Pro.
Cases are how your team organizes and manages families, forms, and workflows in one place.
When you are first getting started, it is completely normal to create additional cases while learning the system. Your subscription rate does not change during your initial contract period as your team gets up to speed.
Subscription Plans and Pricing
Your subscription plan is based on your expected annual case volume and is agreed on at the time of sale.
All plans include full access to Parting Pro features and tools. Pricing scales with usage over time so your plan can grow alongside your business.
Subscriptions are typically set up with a 12 month commitment.
How Usage Is Reviewed
We review case usage on a quarterly basis to understand overall trends.
This helps us
• Avoid reacting to short term spikes
• Account for seasonal changes
• Keep plans aligned with long term usage
When Plan Changes May Occur
Plan changes are only considered after reviewing longer term usage trends and usually occur at renewal or after the initial contract period.
If a change is ever needed
• We will send you a message ahead of time
• Any updates take effect at the start of a new billing cycle
• Pricing never changes mid month
If usage trends suggest a plan change may be needed in the future, we will reach out proactively so there are no surprises.
How Monthly Subscription Billing Works
Subscription billing covers access to the Parting Pro platform.
What to expect
• Subscription charges are billed monthly
• Charges are processed automatically
• The amount billed is based on your original sales agreement
• Your monthly rate stays the same throughout your contract term
• Payments are charged to the payment method on file
After each successful charge, a receipt is sent to the billing email address we have on file.
Understanding Your Subscription Invoice and Receipt
After each monthly subscription charge, you will receive an email from Parting Pro confirming your payment.
This is an example of the billing email you will receive after a subscription payment. Use the links in the email to download your invoice or receipt.
What You Will Receive
The email includes
• A receipt confirming your payment was successful
• A link to download your receipt
• A link to download your invoice
Both documents are provided for your records.
What the Invoice Shows
Your invoice includes
• Your subscription plan name
• The billing period covered
• The monthly subscription amount
• The invoice number and issue date
The invoice reflects your Parting Pro subscription only and does not include any drop shipping or merchandise charges.
What the Receipt Shows
Your receipt confirms
• The amount paid
• The date payment was processed
• The payment method used
• The receipt number
This serves as proof of payment.
Where to Find Your Billing Records
You can always access billing records through
• The receipt emails sent each month
• The invoice and receipt download links in those emails
• Our support team if you need a copy resent or have questions
If you need to update your billing email or payment method, just let us know and we can help.
Drop Shipping Merchandise Billing
Drop shipping charges are billed separately from your subscription.
What to expect
• You are charged for the total cost of merchandise ordered on your behalf
• Charges cover orders placed during the previous month
• Billing occurs near the beginning of the following month
Your drop shipping receipt includes a link to a detailed breakdown of all merchandise costs associated with your cases.
Billing for drop shipped merchandise is typically completed within 7 to 10 days of the start of the new month.
You will receive separate receipts for subscription charges and drop shipping charges.
For additional information on drop shipping billing, see our drop shipping article.
What Is Included in Your Subscription
All Parting Pro subscriptions include
• Case management and organization tools
• Digital forms and document workflows
• Payment and invoicing features
• Ongoing product updates
• Customer support and educational resources
Plan levels are based on usage over time, not by limiting access to features.
Questions or Need Help
If you have questions about your plan, billing, invoices, or receipts, our team is always happy to help. We believe in clear communication and long term partnership.
Billing FAQ
How often will I be billed for my subscription
Subscriptions are billed automatically on a monthly basis based on your original sales agreement.
Will my rate change while I am under contract
No. Your subscription rate remains the same throughout your active contract term.
How do I know if my plan might change in the future
We review usage trends quarterly. If a plan change may be needed after your contract period, our team will reach out in advance to discuss it with you.
Where are my invoices and receipts sent
Invoices and receipts are emailed to the billing email address on file after each successful charge.
Can I download a copy of my invoice or receipt
Yes. Each billing email includes links to download both your invoice and your receipt.
What if I need a receipt resent or cannot find the email
If you cannot locate a receipt, check your spam or junk folder. You can also contact our billing team and we will be happy to resend it.
Are subscription charges and drop shipping charges billed together
No. Subscription billing and drop shipping merchandise billing are handled separately and you will receive separate receipts for each.
How do I update my billing email or payment method
Contact our support or billing team and we can assist with updates.