When a family selects any Drop Shipping merchandise from your Online Store, or if you add a Drop Shipping item to an invoice; so long as the invoice is paid for in-full we will automatically place the order and leave a note for you with the order information within the associated case.
This rule applies to all types of payments; as long as the invoice is paid in full, we will receive a notification to place that order.
If you have an invoice that will be paid later, but you want to have your merchandise ordered immediately, simply message us using the chat feature in the lower left corner of your dashboard or email us at [email protected] and we'll be happy to place that order for you. We will just need to know the name of the decedent to provide to the supplier.
Common FAQs to Guide You:
When is my Drop Shipping order placed?
When an invoice has been paid in full on a case, our Drop Shipping team is notified automatically to place the order. We review the invoice for the Drop Shipping items and place the orders with the merchandise suppliers.
If you're manually creating an invoice and keying in the item description, make sure you select the item from the dropdown as those items will match what we have in our database:
**Please note: if an invoice has an item that is similar to one of our Drop Shipping items, but doesn't have the exact catalog name that we have in our database, we will email the primary contact on the account to get clarification as we know this can sometimes mean that you're providing that item from your own inventory.
How do I know that my Drop Shipping order has been placed?
After we submit the order, you should see a note added by our Drop Shipping team alerting you that the order has been placed:
How long does it take for me to receive my order?
Ground shipping typically takes about 2-7 business days Keep in mind that national holidays and inclement weather can affect shipping times.
**Please Note: Shipping times can also vary based on the warehouse location from where your merchandise is shipping from. If you need a more accurate estimate, please reach out to our Support Team about which item you're curious about shipping and they can provide that estimate to you.
Shipping Cutoff Time: Cutoff Time for shipments is typically 2 PM based on the location of the warehouse.
How can I get a status update on my order?
You will receive an automated email once your order(s) have shipped with the tracking information available for you and the team to stay in the loop on the expected delivery date for your merchandise:
If you need to know the status of an order, simply check the note in the Notes tab and copy the PO# provided. Message us in the chat box or email us at [email protected] and provide that PO# and we can do a search to get you tracking information. If the supplier hasn't yet provided it, we will reach out to them for an update and share that with you.
Can I place a rush order?
Yes! If you need to have a Drop Shipping item rushed for delivery, our suppliers offer overnight and priority delivery options. Just let the Support team know and we'll make sure to notify the supplier when the order is placed. Shipping fees are dependent on the item dimensions, weight and the location to where it will be shipped.
Additional Questions:
How do I join Parting Pro's Drop Shipping Program?
Reach out to us at [email protected] expressing your interest in the program and we can have the merchandise added automatically to your Online Store.
What are the benefits of signing up for Parting Pro's Drop Shipping Program?
Effortless Inventory Management: Say goodbye to the challenges of storage and inventory. With our drop shipping program, we handle the warehousing and shipping logistics, allowing you to focus on what matters most – supporting grieving families.
Time and Cost Savings: By eliminating the need for stocking inventory, you can save both time and costs associated with managing physical products.
Pro Tips: Learn the best strategies to encourage families to explore and select additional merchandise, enhancing their experience and your revenue.
Optimized Merchandise Based on Current Trends: We optimize the merchandise based on trends so that your families are able to select meaningful items to help them grieve and memorialize their loved ones.
Seamless Revenue Generation: For Q1 2024, over $211,000 in revenue to our funeral homes was generated from our Urns and Keepsakes alone.
In that time we handled the ordering and delivery of over 1,400 urns and keepsakes!
Monthly Emails: Reviewing trends and the data from the previous month so that you feel confident as we move forward together and help you succeed in the e-commerce world!
Can I request expedited shipping as my default shipping method?
Absolutely. You will be responsible for the shipping costs associated with the expedited shipping but we can notify our vendors any time we place an order on your behalf of your shipping preferences:
i.e. 2-day shipping, Overnight, etc.
How will I be billed for Drop Shipping merchandise?
You will be automatically charged for the lump sum of all of the merchandise that was ordered on your behalf for the previous month close to the beginning of the new month.
On your receipt, you will have a link that will provide you with the complete breakdown of all of the costs for the merchandise that was ordered for your cases.
Billing is usually completed within 7-10 days of the beginning of the new month.
I want to order items to display at the funeral home, can I do that?
Of course! Contact our Support Team at [email protected] and let them know what items you would like to have ordered for inventory purposes. The order will be placed as being "For Inventory" and you'll receive tracking information as you would normally expect.
I have some merchandise in-house that I would like to display on my Online Store, can I do that if I participate in Drop Shipping?
Yes, but there is an exceptions to this. We can do a hybrid option for you if:
The merchandise you're wanting to offer is not currently a Drop Shipping Item
This is due to the way our automation runs to update the stock status and pricing of drop shipping items.
Can I set my own prices on Drop Shipping Items?
At this time, you cannot set your own prices on Drop Shipping items. This is again, due to the way the automation runs to update the stock status of items; where if you have custom prices set, as soon as that automation runs the pricing will reset to the default.
Please take comfort in the fact that the pricing set still makes it so that you make a decent profit on all items sold.
An item arrived damaged, what do I do?
We're so sorry to hear that the item that was ordered arrived damaged. This can happen sometimes if a carrier isn't gentle with the package while it's in transit.
In the event that an item arrives to you damaged, reach out to us immediately and kindly provide the following information:
Order #
The item that was damaged
Photo(s) of the damage
Once we have this information, we will work with the vendor on having a replacement shipped to you ASAP; and we'll also work on providing you with a return label to have the damaged merchandise shipped back to the vendor.
Returns:
You will only be charged for the merchandise that is kept and not for the damaged merchandise so long as the following requirements are met.
A request for a return must meet the following parameters:
Return is requested within 15 days of receiving the item.
You have 15 days after receiving the return label to get the item(s) shipped before they are billed to your account.
If you are not completely satisfied with your purchase and want to exchange the product or return it, simply notify customer service within 15 days of receipt. We will send you the exchange product with a waybill as the return charge is free for any exchange.
For a return without exchange, the cost of return will be charged. The unwanted product credit will be made when returned in good condition.
The Urn/Keepsake must have no loose cremated remains inside of it.
If cremated remains were placed inside of the merchandise item, it must be thoroughly cleaned before being packaged and returned to the vendor.
The merchandise must be shipped back to the vendor before a credit is issued to the funeral home.
Please note: Original packaging is preferred for returning of unsatisfactory product, please refrain from disposal of carton(s) until you have inspected for defects.
As always, if you have any questions regarding the drop shipping process or a particular order, please contact us!