This guide explains how to manually export a case file from Parting Pro and upload it to TMS. This process will eventually be replaced by full automation.
🔐 Requirements
Admin access to both TMS and Parting Pro accounts
📥 Step 1: Export the Case File from Parting Pro
Log in to Parting Pro and go to Cases.
Open the case you want to export.
Click the Tribute File button.
Note: You can also access the Tribute File download button within the case details.
This will download a .json file containing that case’s data to your computer.
📤 Step 2: Upload the File into TMS
In TMS, go to Admin Settings > Import.
Click Upload Parting Pro Export.
Click Choose File and select the
.jsonfile you just downloaded.Click Submit.
If the upload is successful, you’ll see a message that says: “Yay! You successfully imported some Parting Pro data.”
The case will now appear in your TMS system.
📌 Re-uploading files from the same case in Parting Pro will overwrite any previous version of that case in TMS, including any manual changes that were made in TMS.
⚠️ Common Errors and How to Fix Them
Error Message | What It Means | How to Fix It |
Product category is not mapped | A Parting Pro product isn’t linked to a TMS category. | Make sure every Parting Pro product is mapped in the GPL Mapping section. |
Location has not been mapped into TMS | The case’s location ID is not recognized. | Add the Location ID under Location Mapping in TMS. |
Case data is invalid | The file may have missing or incorrect data. | Check the case in Parting Pro and re-export the file. |