If you have a family who is either not receiving any emails that were sent from your Parting Pro dashboard OR they received one email from the dashboard, but others don't appear to be reaching them, there could be several factors affecting receivability on their end to consider. Here are some common factors that influence this that you can share with the family:
1. Email Content and Format
Spam Triggers: Emails containing certain words, phrases, or suspicious formatting can trigger spam filters. Even if the sender is the same, the content can make a difference.
Attachments and Links: Too many links, attachments, or certain file types can raise red flags.
2. Sender Reputation
Domain Reputation: Some domains build a good reputation over time, while others might have had spam complaints or been flagged as malicious.
IP Address Reputation: If the email is sent from an IP address with a poor reputation, it’s more likely to be flagged.
Sending Behavior: Sudden increases in email volume, inconsistent sending patterns, or previous spam reports can affect reputation.
3. Email Authentication
SPF, DKIM, and DMARC Records: Properly configured DNS records authenticate the sender’s identity. If authentication fails, emails may be marked spam or rejected.
4. User Engagement and Filtering Settings
Your Actions: Marking similar emails as spam or moving them to the inbox influences spam filtering algorithms.
Whitelists and Blacklists: If your email client or organization has blacklisted or whitelisted certain domains, it impacts delivery.
5. Recipient Server Rules and Policies
Spam Filters: Different servers have varying spam filtering rules, heuristics, and AI models.
Email Rate Limits: If the server perceives too many emails coming from the same domain in a short period, some may be blocked or delayed.
6. Technical Issues
Mailserver Configuration: Improper setup or misconfigurations can cause delivery inconsistencies.
Blocked or Blacklisted IPs: Sometimes, the sender's IP might be blacklisted temporarily or permanently.
Suggestions
We realize that the above factors might be a bit too technical for some folks to understand, but if they are unable to understand email or network settings, or get an IT professional involved, here are a couple of work-arounds that might help:
Have them provide a different email address to send the email to. Typically, commonly used domains (such as gmail.com, yahoo.com, etc.) will work better.
Try sending the email to yourself and forwarding it to them. Having the email come from a different domain can cheat their system into thinking it's safe (which it is, but the system is set up to believe otherwise).