👤 Who can use it: All funeral home staff with a Parting Pro login (admin and team member roles).
1. Opening Piper
Click Piper's icon in the top navigation bar.
The landing screen shows a list of suggested starter questions. Click any suggestion to send it immediately, or type your own question in the input box at the bottom.
2. Asking a question
Type any question in the input box and press Enter or click the send button.
You can ask in plain English; no special syntax required.
While Piper is thinking, a processing indicator appears
🔗 Case names and case numbers in the response are clickable links. Clicking one takes you directly to the relevant subpage: cases, payments, forms, tasks, notes, contracts, or events, depending on what you asked about.
💬 Below each response, two or three suggested follow-up questions appear. Click one to continue the conversation, or type your own next question. The assistant remembers the context of your current conversation so you don't have to repeat yourself.
3. What you can ask
Piper has access to your funeral home's data across these areas:
👤 Cases and people
Case details, decedent information, demographics, relationships, military service, disposition
Example: "Show me all cases opened this month" / "What is the disposition type for the Williams case?"
💰Financials
Invoices, split invoices, payments, refunds, disputes, payouts, line items
Example: "Which invoices are still unpaid?" / "What's the total revenue collected this week?"
📑Documents and forms
Digital forms, contracts, PandaDoc documents, working copies, ID verifications
Example: "Are there any unsigned contracts on the Davis case?" / "Which forms are still outstanding?"
💻Operations
Tasks, events, notes, correspondence, proposals, follow-up emails
Example: "What events are scheduled for next week?" / "Are there any overdue tasks?"
🌟Reviews
Review scores, review requests, locations
Example: "What is our average review rating this month?"
📚Help articles
The assistant can search and summarize Parting Pro help documentation.
Example: "How do I set up a payment plan?" / "Where do I find the invoice settings?"
✍🏻Obituary drafting
Ask the assistant to write an obituary and it will pull the decedent's actual information from the case record: name, dates, family relationships, so you start from real data rather than a blank page.
4. Conversation history
Every conversation is saved automatically and appears in the sidebar on the left side of the chat page.
Click any past conversation to reopen it with its full context.
To delete a conversation, use the delete option on the conversation row in the sidebar.
5. Giving feedback
Every one of Piper's responses has a thumbs up (👍) and thumbs down (👎) button.
If a response was helpful, click 👍.
If a response was wrong, incomplete, or confusing, click 👎. A comment box opens so you can describe what went wrong. This feedback goes directly to the Parting Pro team and helps us improve the assistant.
6. Data safety and what the assistant cannot do
📊 Your data stays in Parting Pro. Piper only has access to your funeral home's records. It cannot access data from any other funeral home.
📖 Read-only. Piper cannot create cases, send invoices, update records, or take any action in your account. It can only retrieve and summarize information.
What it does not cover:
Records from other funeral homes or locations
Historical data from before your funeral home joined Parting Pro
Real-time inventory or external integrations
Frequently asked questions
Do I need to set anything up before I can use Piper? No. Piper is already enabled for your account. Just click her icon in the top navigation bar.
Can all of my staff use it? Yes. All team members with a Parting Pro login can access Piper. There is no separate permission required.
Is the information Piper gives me accurate? Piper reads directly from your Parting Pro data, so case details, payment amounts, and form statuses reflect what is in your account. For sensitive decisions, always verify the underlying record directly. If you notice an answer that looks wrong, use the 👎 button to let us know.
Can Piper make changes to my account? No. Piper is read-only. It cannot create, edit, or delete anything in Parting Pro.
Does my conversation history carry over between sessions? Yes. Your conversations are saved and appear in the sidebar when you return to the chat page. Each conversation is private to your account.
What happens if I hit a limit? Piper has rate limits to ensure reliable performance for all users. If you reach a limit, you'll see a message letting you know. The limit resets within the hour or by the next day depending on which limit was reached.
Piper gave me an answer that doesn't look right. What should I do? Click 👎 under the response and leave a comment describing what you expected. The Parting Pro team reviews all negative feedback to improve accuracy.