There are TWO ways that you can create a discount on an invoice. The first is by manually changing the price of the item you want to discount and the second is by adding a new line item in the amount of the discount you'd like to offer.

When you're in a case, go to the PAYMENT tab.

If the customer has not submitted an arrangement request, and you need to manually create a new invoice, go to the Invoices section and click on NEW.

If you an invoice has already been created and you need to edit it to add a discount, find the invoice on the payment tab and click the three little dots on the right hand side then click Edit invoice.

Once you've generated a new invoice or opened one to edit, you'll be brought to the invoice page.

To add a discount by manually changing the price of a service or item, find the line item that you would like to change. Click on the UNIT PRICE for that item.

Edit the price of the item to reflect the discounted amount you would like to charge.

Once you've changed the price, click off of the item and the change will be applied. The amount will be reflected in the TOTAL for that item.

Alternatively, you can also offer a discount on an invoice by adding a new line item in the amount of the discount you'd like to offer.

To do this, click on + Add line item to add a new item to the invoice.

Name the item "Package Discount" and select add "package discount" as a new item.

Select a category for the item, such as "Professional Services" or "Additional Services."

Input the amount of the discount in the unit price and be sure to include a negative sign before the amount (i.e. -100.00).

Click off of the item and the discount will be added. The discounted amount will be reflected in the invoice SUBTOTAL.

When you are finished adding the discount to your invoice, be sure to click Next.

You can now proceed to sending the invoice to your chosen recipients. Simply click the Send Invoice button at the bottom.

If you are not ready to send the invoice, you can either click the Save & Close button at the bottom of the page OR click Back to case at the top and your changes will be saved.