1. Where to find "Resend receipt"
Resend receipt appears in every location where Print receipt currently exists. Look for it in the dropdown or action menu for any payment row.
On The Case Payments Tab
On the invoice page:
On the Payments page
2. Sending the receipt
Click Resend receipt in any applicable dropdown or action menu.
A dialog opens with the recipient's email address already filled in from the payment record.
Review the email address. Update it if the payer has a different address or if the address on file needs a correction.
Click Resend receipt.
The receipt is emailed immediately. A confirmation message appears once the send is successful.
3. Email validation
If the email field is blank or contains an invalid address, an error will appear below the field. Correct the address and click Send receipt to retry.
FAQs
Can I send the receipt to a different email address than the one on file? Yes. The email address in the dialog is pre-filled but fully editable. Update it before clicking Send receipt and the receipt will go to the address you entered.
Does resending a receipt create a new charge or affect the payment record? No. Resend receipt only emails a copy of the existing receipt. It does not create a new transaction, modify the payment amount, or change the payment status.
What does the receipt look like when the family receives it? The family receives the same receipt PDF that would appear if you clicked Print receipt. If you have the "Paid in Full" watermark enabled in Invoice settings and the invoice qualifies, the watermark will appear on the receipt.