Summary
This article explains the recent domain update, what it means for your store, emails, forms, and payments, and why automated reminders are temporarily paused.
Overview
You may notice that some areas of Parting Pro now display a different domain called arrangementplatform.com. This is an expected change. The new domain helps improve delivery and reliability for emails, forms, payment links, and other areas your families interact with.
At the same time, automated reminders have been temporarily paused while we stabilize email delivery. You can still resend reminders manually from each case.
What is arrangementplatform.com
arrangementplatform.com is a secure domain owned and operated by Parting Pro. It is now used for:
Your public store
Your login page
Outgoing emails
Digital forms
Payment links
Verification or signature requests
This update does not change how your families interact with any part of your workflow. The experience stays exactly the same.
Will my families notice anything different
No. Families can continue to
open and submit forms
complete payments
access your store
verify identities
click any emailed links
Everything continues to work normally.
Why automated reminders are paused
To stabilize email delivery, automated reminders are temporarily disabled. This includes reminders for:
forms
invoices
ID verifications
payment requests
Automated reminders will not send during this period even if the reminder label shows as enabled.
Reminder labels may appear incorrect
Inside your case view, reminders may show one of two statuses:
Reminder enabled
Reminder disabled
These labels will not reflect the actual behavior while reminders are paused. All automated reminders are off until restoration is complete.
How to send reminders manually
You can resend any reminder manually.
Open the case
Locate the form, invoice, or item you want to follow up on
Select the Actions menu to the right of the email
Choose Resend Email
Here is what the Actions menu looks like:
Will this affect previously sent items
No. Any emails already delivered will continue to work. Your families can still access and complete everything normally.
When will automated reminders be restored
Our team is actively working to restore normal functionality. As soon as automated reminders are available again, we will notify all users inside the dashboard and by email.
If you need help
Our support team is here to assist with questions about the new domain, email delivery, and reminder workflows.